Customer Service at Packers Bay Marina

Packers Bay Marina Houseboat Vacations on Shasta Lake
Shasta Lake Houseboat Vacations by Packers Bay Marina
Happy People Are Talking About Us!
To the Owners and Staff,

During last year's People of Progress Fundraising Raffle, I was very fortunate to be the wimmer of the Packers Bay houseboat vacation. Earlier this month my family and I enjoyed a wonderful four days on Lake Shasta. 

I want to share with you what truly terrific experience we had with all the staff at Packers Bay Marina. All the employees were very efficient, friendly and helpful. Everyone remained good natuired even when we became stuck and it was neccessary to get another houseboat to tow us off the bank. In every instance we were impressed with the positive, professional attitude of all the personnel at Packers Bay. The next time we rent a houseboat, we will definitely go to Packers Bay Marina.

Thank you all for providing us with a terrific vacation on Lake Shasta. Thank you also for supporting the People of Progress so that they can continue to do so much for our community.

Sincerely,
Kathy Gay
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To the Staff at Packers Bay Marina,

My daughter and I just took a trip up to your resort to join good friends that rented a houseboat from you for the midweek. I just want you all to know from the minute we arrived (20 before 7:PM), your wonderful "service" was outstanding! Luckily we were able to get the gate unlocked so that we could unload and leave our car on "your" side of the gate. The very nice host greeted us wtih the golf cart and away we went. We came back to the marina a couple of times and it was so amazing how we were greeted with smiles and help. Just a note to let ya know your staff really seems to work as a "winning team!"

Keep up the great work...
Summer is just around the corner and I know how hard you will be working!

Thanks for a great experience! 
Kerry & Jessie Kautz	
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To the Staff at Packers Bay Marina,

We just returned from an awesome trip on beautiful Lake Shasta! We've been houseboating almost every year since the late 1970's and find Lake Shasta is one of our favorites.

We are writing specifically to thank the amazing staff at Packers Bay Marina! The customer service we encountered there was the BEST WE HAVE EVER experienced on any lake or marina!!! Everyone was so helpful and friendly each time we pulled in.

Brian was kind enough to let us borrow his own personal kayak for the week! Everyone who worked on the dock had the most upbeat and motivated attitudes. They were right there to take care of things when we came in for fuel or just to pick up ice. They were ready to help tie up our ski boat too. Their friendly attitude meant everything! The shuttle driver was even funny and friendly.

We had stopped in to four other marinas along the journey, and not a single one came close to the service and friendliness of the Packers Bay staff! They could all use customer service training by the Packers Bay management. We werre amazed (sometimes upset) by the poor attitude and lack of motivation at the other marinas - apparently they employed the customer No-service rule.

When on Lake Shasta we will only rent houseboats from Packers Bay!
Thank you, to everyone at Packers Bay Marina, for making this vacation excellent!

Sincerely,
Jeff and Adrea Kipp
Palmdale, California
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Doug and Kristine, 
I just wanted to thank you for a wonderful week on your houseboat. We have rented houseboats for the past twenty three years on Shasta Lake. I have never come across a more professional. thorough and thoughtful group of folks in all those years. Your boat was the cleanest, best maintained boat I have rented. Your employees were extremely proficient, friendly and helpful. We will never rent from anyone other than Packers Bay again. See you in August for our second trip this summer. 
Steve Fong 
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Kristine & Doug and all the crew at Packers Bay, 
Thank you for all the help with shuttling folks and all the other effort you made to make our weekend a great one. The boat was fantastic (understatement), but more import in making our visit so enjoyable, was the friendly, helpful attitudes of everyone at Packers Bay. Thanks for everything. 
Bob & Leann Nelson (The Feed Store Guy) :-)
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A big THANK YOU to all of you at Packers Bay Marina for the wonderful service you provide to us each visit. We make multiple trips a year to Lake Shasta and we would never think of using any other marina - the staff at Packers Bay is ALWAYS efficient, pleasant and great to deal with. We are treated like friends every time we step on the dock. Thanks again to Doug & Kristine and all of the wonderful Packers Bay crew. <br />
Mike & Sharon Allen
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I have been meaning to call you to thank you for the for making it easy for the rental. We had a great time(fishing was poor but?) and the staff was really great to work with. I sure like your marina, staff and boats better than any other we have used over the past 10 years. Looking forward to our trip next year.
Thomas Munroe			  
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What a wonderful vacation, without exception every member of your great crew went out of their way to ensure our vacation went smoothly. From the speed of your "Pit Stop" crew. To the patience to talk with us about the good fishing spots. I can not thank you all enough, our week on Shasta will be a memory we will cherish for a life time! Needless to say we are already saving for our next trip.
Thanks again. 
Al and Gina Duff, and P.J.
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Hi!, I just had to write and tell you how happy we are once again with your employees, the service and the houseboats. We had a problem with our ski boat, and your mechanic fixed the problem and did not charge us for it at all! Mind you, the temp. outside was a hot 106,but he fixed the problem. We always rent our houseboats from you and as long as you are in business we always will. Thanks for a great experience and a wonderful vacation! You will see us next year. 
Sincerely, Nancy Miller 
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Hello Kristine and Doug, 
We recently came home from our houseboating trip with Packer's Bay. This was our ninth trip renting houseboat from Packer's Bay. I have to commend you on having the cleanest and best running boats on the lake. We have looked at all the rental companies on the lake and have rented from some of them in the past. From our first year renting with you we knew we had found the gold on the lake. It is so comforting to know each year when we come that the boat will be spotless and in tip top shape. Your employees are very helpful and professional. Keep up the great work. You are THE BEST ON THE LAKE!!!!!!!! We recommend you every chance we get.
The MBA Winston Family
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Dear Packers Bay,                 
We have booked houseboats with you several times over the years and we have always had excellent service. One year we called to say we may be arriving quite late due to severe car trouble we were having. After assuring us that we would at least be able to sleep on our houseboat in the harbor no matter what time we arrived, when we did arrive we were given 2 bottles of wine and the kids got free t-shirts since our boat was not quite ready. After a long, tiring day trying to get there despite all of our car problems, this great treatment really did make us feel better!

Thank you for making your customers feel that they really are important!

Jeff & Sandra Farley
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Doug and Kristine,
I wanted to take this opportunity to extend my heartfelt thanks for your gracious hospitality in allowing the City to use your beautiful houseboat on Lake Shasta on April 28.

This was a very important event to both the citizens and the staff of the City of Shasta Lake and your contribution to this event made the event even more memorable.

Not only did you provide your beautiful houseboat for a leisurely cruise and lunch, but you also sent postcard perfect weather to make the day absolutely perfect!

Many thanks again,

Signed Jim Cain
City Manager
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Dear Packers Bay,
We are very excited for our trip with Packers Bay. This is our 6th time to Shasta Lake, our only mistake was not booking with you earlier - we were very impressed with the conditions of the boat and with the ease of loading and unloading compared to where we had been before. We were out of the inlet, vacationing, in less than 1 HOUR! WOW! It used to take us 3-4 hours to unload the cars into the houseboat and get checked out.
See you in September!

Signed Gordon and Kelly
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-- Just a short note to let you know how impressed we are with your equipment and general operations. Our rental with you was our 5th houseboat trip (Powell and Shasta) so we have experience with other houseboat rentals --- your operation is superior from the time we arrived at your parking lot we knew we're with a first class service oriented business.- Keep up the good work! --- we'll be back!

Thanks,
Signed Ann Earwood
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Dear Sponsor,
Hello, my name is Jessica Murphy, I am 12 years old in seventh grade and go to Bella Vista Elementary School in Bella Vista.

Thank you for contributing to our Halloween Carnival by donating to our raffle. The carnival was a huge success and the money from the raffle helps us to fund school programs such as special assemblies, books, computers for the library, sports(uniforms), the music program, playground equipment, classroom supplies, etc. We also donated money to the Karen Savage Memorial Fund and the Jones Fire Victims Fund.

Again thank you very much for donating and we appreciate your help.

Sincerely,
Signed Jessica Murphy(student)
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Dear Sponsor,
Hi! My name is Chris Nowman. I'm 12 years old in 7th grade and at Bella Vista School. I thank you very much for donating to our raffle. The money from the raffle tickets will go towards athletic equipment, books for the library, computers, etc. We're also donating money to the Karen Salvage Fund and the Jones Fire Fund. We really appreciate your help.

Sincerely,
Signed Chris Nowman
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Dear Packers Bay,
Here is our final payment for our houseboat trip in July. We love your operation, the best on the lake, and look forward to seeing you in July!

Thanks,
Signed Patricia Rinaldi
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To Packers Bay Marina,
Thank you for the great trip! All of you are so pleasant and friendly. Everything was so organized. It was a pleasure! Just a little note to say how much we appreciate how everything runs so smoothly.

Signed The James and Welch Gang
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Dear Kim,
I wanted to again write to express my family's appreciation for your assistance this past summer. As you know, we experienced a family emergency during the time we had booked a houseboat with your company. You and your staff went above and beyond the call of duty to assist us during a very difficult time.

In each of the many contacts I had with your company, I found personnel very helpful and caring. You and your staff were wonderful during this very stressful time. I wanted to write to thank you for your generosity and thoughtfulness. I can't recommend Packer's Bay Marina more highly and will certainly mention you to friends considering houseboat trips in the future.

Signed Donna R. Lind
cc: Redding Chamber of Commerce
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Kris and Doug,
Thank you so much for the great vacation. Our kids just loved it. Please stop by when you are in this area. Thanks again! Nice to meet both of you.

Signed Ed, Roxy, Brian, and Joshua
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To & From Redding, California
www.reddingjet.com
Private Charter Flight Service by the Redding Jet Center is available to the Redding Municipal Airport along with commercial flight service by United Skywest and Horizon Air.

Car rentals are available at either terminal.

Packers Bay Marina is an easy 22 mile scenic drive to the north from the Redding Municipal Airport.
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This facility is operated under a special term use permit under the jurisdiction of the U.S. Department of Agriculture, U.S. Forest Service, U.S.D.A. policy prohibits discrimination because of race, color, national origin, sex, age, religion, or handicapped condition.